General Questions
What is Impromptu Success?
Impromptu Success is a Columbus, Ohio-based business offering technology repair, business consulting, document services, and a vendor marketplace featuring products and services from trusted local businesses.
Where are you located?
We're located at 6188 Ambleside Dr Unit A, Columbus, OH 43229. You can reach us at (380) 276-6649 or support@impromptusuccess.com.
What are your business hours?
Please contact us at (380) 276-6649 for our current business hours, as they may vary.
What payment methods do you accept?
We currently accept cash only for all services and products.
Repair Services
What devices do you repair?
We repair:
- Computers (desktops and laptops)
- Phones (iPhone, Android, and more)
- Tablets (iPad, Android tablets)
- Game consoles (PlayStation, Xbox, Nintendo)
- And more - contact us for specific devices
How long do repairs take?
Repair times vary based on the issue. Simple repairs like screen replacements can often be done same-day. More complex issues may take 1-3 business days. We'll give you an estimate when you bring in your device.
Do you offer a warranty on repairs?
Yes! All repairs come with a 90-day warranty covering the same issue. If the problem comes back within 90 days, we'll fix it at no additional charge.
Can you recover data from a damaged device?
Yes, we offer data recovery services for damaged hard drives, phones, and other storage devices. Success rates vary depending on the damage, but we'll assess your device and give you an honest evaluation.
Marketplace & Orders
How do I order from the marketplace?
- Browse products at our Marketplace
- Add items to your cart
- Fill in your contact information
- Submit your order
- We'll contact you to arrange pickup
Do you offer delivery?
We're currently building our delivery network for the Columbus area. For now, most orders are pickup at our store. Some service vendors may offer on-site service - check individual listings for details.
Can I return a product?
Return policies vary by vendor. Contact us within 48 hours if you have an issue with your order, and we'll work with the vendor to resolve it.
Vendor Questions
How do I become a vendor?
Visit our Vendor Application page, fill out your business information, and submit your application. We review applications within 1-2 business days. See our Vendor Guide for complete details.
What are the fees for vendors?
There are no upfront fees to join. We charge a small marketplace fee on each sale. Contact us for current fee information.
Can I change my business information?
Yes, but changes require approval to prevent confusion. Log into your vendor portal and submit a change request. We typically process requests within 1-2 business days.
Support & Issues
I forgot my password. How do I reset it?
Click "Forgot Password" on the login page and follow the instructions. If you continue to have issues, contact us at support@impromptusuccess.com.
I have a complaint about a vendor. What should I do?
Contact us at support@impromptusuccess.com with details about your experience. We take all feedback seriously and will investigate any issues.
My account was suspended. How can I get it reinstated?
If your account was suspended or banned, you can submit a reinstatement request through our support team. We'll review your case and respond within a few business days.