1. Introduction

Impromptu Success ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us at our location at 6188 Ambleside Dr Unit A, Columbus, Ohio.

Please read this Privacy Policy carefully. By using our services or providing us with your information, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, business address, tax ID (when applicable)
• Account Information: Username, password (if you create an account)
• Payment Information: Credit card details, billing address (processed securely through our payment processors)
• Device Information: Device serial numbers, make, model, and technical specifications
• Service Information: Details about repairs, consultations, or services provided
• Identity Verification: Government-issued ID information (for notary services)

2.2 Technical Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device type and operating system
• Pages visited and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies (see Section 8)

2.3 Service-Specific Information

Depending on the service you use, we may collect additional information:

• Repair Services: Device passwords, diagnostic information, device contents (only as necessary for repair)
• Business Consulting: Business plans, financial information, strategic documents
• Notary Services: Documents being notarized, signatures, identification information
• Website/Development: Website credentials, hosting information, content materials

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our services
• Communication: To contact you about appointments, service updates, and support
• Payment Processing: To process transactions and send receipts
• Customer Support: To respond to your inquiries and resolve issues
• Legal Compliance: To comply with legal obligations and maintain required records
• Business Operations: To manage our business, analyze trends, and improve our offerings
• Marketing: To send you promotional materials (only with your consent)
• Security: To protect against fraud, unauthorized access, and security threats

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who assist us in:

• Payment processing
• Cloud storage and data hosting
• Email and communication services
• Parts suppliers and manufacturers (for warranty claims)
• Professional services (accounting, legal)

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms of Service
• Protect our rights, property, or safety, or that of others
• Investigate fraud or security issues

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure storage of physical and digital records
• Encryption of sensitive data in transit and at rest
• Access controls and authentication requirements
• Regular security assessments and updates
• Employee training on data protection
• Secure disposal of devices and documents

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with services
• Comply with legal obligations (e.g., tax records, notary records)
• Resolve disputes and enforce agreements
• Meet warranty obligations

Specific retention periods:

• Service Records: Minimum 7 years for tax and legal compliance
• Notary Records: As required by Ohio state law
• Payment Information: As required for accounting and dispute resolution
• Marketing Data: Until you opt out or withdraw consent

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Correction

You may request access to your personal information and request corrections if it is inaccurate or incomplete.

7.2 Data Portability

You may request a copy of your personal information in a structured, commonly used format.

7.3 Deletion

You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs.

7.4 Marketing Opt-Out

You can opt out of marketing communications by:

• Clicking "unsubscribe" in our emails
• Contacting us at support@impromptusuccess.com
• Calling us at (380) 276-6649

7.5 Cookie Management

You can control cookies through your browser settings (see Section 8).

To exercise these rights, please contact us using the information in Section 12.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality
• Provide relevant content and advertisements

Types of Cookies We Use:

• Essential Cookies: Necessary for website operation
• Functional Cookies: Remember your preferences
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Track visits across websites for advertising purposes

You can disable cookies through your browser settings, but this may limit website functionality.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately so we can delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notifications (for material changes)
• Posting notices at our physical location

Your continued use of our services after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Impromptu Success
6188 Ambleside Dr Unit A
Columbus, Ohio
Phone: (380) 276-6649
Email: support@impromptusuccess.com
Hours: Monday-Friday, 9:00 AM - 6:00 PM

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect and how we use it
• Right to delete your personal information (with exceptions)
• Right to opt out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your rights

To exercise these rights, contact us using the information above.

14. Data Protection for Business Clients

For business consulting, penetration testing, and professional services:

• We treat all business information as confidential
• We may execute separate confidentiality agreements
• Access to business information is limited to authorized personnel
• We maintain appropriate technical and organizational safeguards
• We comply with industry-specific regulations when applicable

15. Device and Data Handling

For Repair Services:

• We access device data only as necessary to perform requested services
• We recommend backing up data before service (we are not responsible for data loss)
• We do not copy, view, or retain your personal files
• Device passwords are used solely for service purposes and securely stored
• We securely wipe devices before disposal

16. Consent and Agreement

By using our services or providing us with your information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services or provide us with your information.

17. SMS and Text Messaging Privacy

If you opt in to receive SMS text messages from Impromptu Success (powered by RingCentral), the following applies to your personal information:

17.1 Information Collected

When you opt in to receive text messages, we collect:

• Your mobile phone number
• Your consent preferences and opt-in timestamp
• Message delivery status and interactions

17.2 How We Use SMS Data

We use your phone number and consent to:

• Send appointment reminders and confirmations
• Provide order status updates and delivery notifications
• Send service completion notices
• Send promotional messages (only if you opted in for marketing)

17.3 Third-Party SMS Providers

We use RingCentral as our SMS service provider. Your phone number and message data are shared with RingCentral solely for the purpose of message delivery. RingCentral's privacy policy governs their handling of your data.

17.4 Opting Out of SMS

You can stop receiving text messages at any time by:

• Texting "STOP" to any message we send
• Contacting us at support@impromptusuccess.com
• Calling us at (380) 276-6649

17.5 SMS Data Retention

We retain SMS consent records and message logs for a minimum of 6 months after your last interaction or as required by law. This is necessary for compliance and dispute resolution.

17.6 Message and Data Rates

Standard message and data rates from your wireless carrier may apply. We do not charge for text messages, but your carrier may. Contact your carrier for details about your plan.

18. Payment Information

When you make purchases through our website:

• Payment Processor: Credit and debit card payments are processed by Stripe, Inc., a PCI-DSS Level 1 certified payment processor.
• Data We Receive: We receive only a partial card number (last 4 digits), card type, and transaction confirmation. We do not store your full card number.
• Stripe's Privacy: Your payment data is handled according to Stripe's privacy policy at stripe.com/privacy.
• Fraud Prevention: Payment and device information may be used for fraud prevention and security purposes.

19. Marketplace and Vendor Data

For our marketplace platform:

• Order Information: Your name, contact information, and delivery address are shared with vendors to fulfill your orders.
• Vendor Privacy: Vendors are required to protect your information and use it only for order fulfillment.
• Driver Access: Delivery drivers receive only the information necessary to complete delivery (name, address, phone number).

20. Analytics and Advertising

We use analytics and may use advertising services:

• Google Analytics: We use Google Analytics to understand how visitors interact with our website. This includes page views, time on site, and general location data.
• Advertising: We may use Google Ads or similar services to display ads. These services may use cookies to show relevant ads based on your browsing history.
• Opt-Out: You can opt out of personalized advertising through your browser settings or by visiting optout.aboutads.info.

21. Data Breach Notification

In the event of a data breach that may affect your personal information:

• We will notify affected individuals within 72 hours of discovery, as required by law.
• Notification will include what information was affected and steps you can take to protect yourself.
• We will report breaches to appropriate authorities as required by Ohio law and federal regulations.

22. International Users

Our services are primarily intended for users in the United States. If you access our services from outside the US:

• Your information will be transferred to and processed in the United States.
• You consent to this transfer by using our services.
• US data protection laws may differ from those in your country.

23. Limitation of Liability

To the maximum extent permitted by law, Impromptu Success and its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising from or related to the collection, use, storage, or disclosure of your information, or from any unauthorized access to or alteration of your data caused by events beyond our reasonable control. Our total aggregate liability for any claim relating to your information shall not exceed the amount you paid us for the related service. Nothing in this Policy limits any liability that cannot be excluded under applicable law.

24. Your Consent

By using our website, services, or providing your personal information, you consent to:

• The collection and use of your information as described in this Privacy Policy.
• Receiving communications from us regarding your services, orders, and appointments.
• The storage of your data on secure servers in the United States.

Last Updated: June 2026