1. Our Commitment to Accessibility

Impromptu Success is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

We believe that all individuals deserve equal access to information, services, and functionality on our website, regardless of their abilities. Accessibility is not just a legal requirement; it's the right thing to do.

2. Accessibility Features

We have implemented the following accessibility features on our website to make it easier for all users to navigate and interact with our content:

2.1 Keyboard Navigation

Our website is designed to be fully navigable using only a keyboard. Users can:

• Use the Tab key to move between interactive elements
• Use Enter or Space to activate buttons and links
• Use arrow keys to navigate within menus and form controls
• Access all functionality without requiring a mouse

2.2 Screen Reader Compatibility

We have designed our website to work with assistive technologies, including screen readers:

• All images include descriptive alt text
• Form fields have properly associated labels
• Heading structure is logical and hierarchical
• ARIA landmarks and roles are used where appropriate
• Dynamic content updates are announced to screen reader users

2.3 Color Contrast

We have designed our website with sufficient color contrast to ensure readability:

• Text and background color combinations meet WCAG 2.1 contrast requirements
• Important information is not conveyed by color alone
• Links are distinguishable from surrounding text
• Focus indicators are visible for keyboard navigation

2.4 Text Sizing and Readability

Our website supports flexible text sizing and readability options:

• Text can be resized up to 200% without loss of content or functionality
• Content is readable and functional when zoomed
• Fonts are clear, legible, and appropriately sized
• Line spacing and paragraph spacing support readability
• Content reflows properly on different screen sizes

3. Web Content Accessibility Guidelines (WCAG) 2.1 Compliance

Impromptu Success strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible for people with disabilities.

WCAG 2.1 Level AA compliance means we work to meet the following principles:

• Perceivable: Information and user interface components must be presentable to users in ways they can perceive
• Operable: User interface components and navigation must be operable
• Understandable: Information and the operation of user interface must be understandable
• Robust: Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies

While we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. We are continually seeking solutions that will bring all areas of our site up to the same level of overall web accessibility.

4. Ongoing Efforts

We are committed to maintaining and improving the accessibility of our website through ongoing efforts:

4.1 Regular Testing and Updates

• We conduct regular accessibility audits of our website
• We test with various assistive technologies including screen readers and keyboard-only navigation
• We incorporate accessibility into our development process for all new features
• We train our team on accessibility best practices
• We stay current with evolving accessibility standards and guidelines

4.2 Continuous Improvement

As we update and add new content to our website, we are committed to:

• Reviewing accessibility with each significant update
• Addressing identified issues promptly
• Incorporating user feedback to improve accessibility
• Exploring new technologies to enhance the user experience for all visitors

5. Third-Party Content

Our website may contain links to third-party websites and services that are not under our control. While we strive to link only to websites that share our commitment to accessibility, we cannot guarantee that external sites meet the same accessibility standards.

Please be aware that:

• We are not responsible for the accessibility of third-party websites
• External links open in a new window/tab for user convenience
• Third-party embedded content (such as maps or social media feeds) may have varying levels of accessibility
• If you encounter accessibility issues with linked content, we encourage you to contact the respective website owners

6. Contact for Accessibility Issues

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

Impromptu Success
6188 Ambleside Dr Unit A
Columbus, OH 43229
Phone: (380) 276-6649
Email: support@impromptusuccess.com

When contacting us about accessibility issues, please provide:

• A description of the accessibility problem you encountered
• The web page address (URL) where you experienced the issue
• The type of assistive technology you use (if applicable)
• Your preferred method of contact

We will make every effort to respond to your feedback within 2 business days and work to resolve accessibility issues as quickly as possible.

7. Request Accommodations

If you need assistance accessing any information, content, or services on our website, please contact us and we will work with you to provide the information in an alternative format.

7.1 Physical Location Accessibility

Our physical store at 6188 Ambleside Dr Unit A, Columbus, OH 43229 is ADA compliant and accessible to individuals with disabilities:

• Wheelchair-accessible entrance and interior
• Accessible parking spaces available
• Clear pathways throughout the store
• Accessible service counter
• Staff trained to assist customers with disabilities

7.2 Service Accommodations

We are happy to provide reasonable accommodations for our services:

• Alternative communication methods upon request
• Extended appointment times if needed
• Assistance with completing forms or documentation
• Home or remote service options for customers who cannot visit our location
• Large print or alternative format documents upon request

To request accommodations, please contact us at (380) 276-6649 or support@impromptusuccess.com. We are committed to working with you to ensure you can access our services.