1. Introduction

At Impromptu Success, we are committed to providing excellent services and products to our customers. We stand behind the quality of our work and want you to be completely satisfied with your experience. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our services and marketplace products.

Located at 6188 Ambleside Dr Unit A, Columbus, OH 43229, we strive to resolve any concerns promptly and fairly. Please review this policy carefully to understand your rights and our procedures.

2. Service Refunds

Our refund policies vary depending on the type of service provided. Below are the specific terms for each service category.

2.1 Tech Repair Services

We offer a 30-day satisfaction guarantee on all repair services. If you are not satisfied with the repair work performed, you may be eligible for a refund under the following conditions:

• Same Issue Recurrence: If the same problem we repaired recurs within 30 days, we will first attempt to re-repair the device at no additional cost. If we cannot resolve the issue, a full refund of the repair service fee will be provided.
• Quality Concerns: If you believe the repair was not performed to professional standards, please contact us within 30 days for evaluation and potential refund.
• Parts Included: Refunds for repair services include any parts installed as part of that specific repair.
• Diagnostic Fees: Diagnostic fees are non-refundable once the diagnosis has been completed and communicated to you, regardless of whether you proceed with the repair.

2.2 Business Consulting Services

Business consulting services are eligible for a prorated refund if the agreed-upon service scope is not completed:

• Incomplete Services: If we are unable to complete the consulting engagement as agreed, you will receive a prorated refund based on the work not yet performed.
• Client Cancellation: If you cancel a consulting project before completion, refunds will be prorated based on work completed to date, minus any non-recoverable expenses incurred.
• Deliverables: Refunds are not available once deliverables (reports, strategies, documents) have been provided and accepted.
• Hourly Services: Hourly consulting that has already been performed is non-refundable.

2.3 Notary Services

Notary services are non-refundable once the notarization has been completed:

• Completed Notarizations: Once a document has been notarized and the notary seal and signature have been applied, the service fee is non-refundable.
• Cancelled Appointments: Notary appointments cancelled at least 24 hours in advance are eligible for a full refund.
• No-Shows: If you fail to appear for a scheduled notary appointment without notice, no refund will be provided.
• Incomplete Documents: If notarization cannot be completed due to incomplete documents or identification issues, a partial refund may be available at our discretion.

2.4 Other Services

For other services including website development, digital marketing, graphic design, and custom application development:

• Refund eligibility depends on the stage of project completion
• Deposits are generally non-refundable once work has commenced
• Custom work that has been approved cannot be refunded
• Please refer to your service agreement for specific terms

3. Marketplace Product Refunds

Products purchased through our marketplace or in-store are subject to the following refund policies:

3.1 Cash-Only Refund Policy

Important: All product refunds are issued in cash only. We do not process credit card refunds for product returns. Please be aware of this policy before making your purchase.

3.2 Return Window

You have 14 days from the date of purchase to return eligible items for a refund:

• Unused Condition: Items must be in their original, unused condition with all packaging, tags, and accessories included.
• Receipt Required: Original receipt or proof of purchase is required for all returns.
• Inspection: All returned items will be inspected before a refund is issued.

3.3 Non-Refundable Items

The following items are not eligible for refund:

• Perishable Goods: Food items, beverages, and other perishable products
• Digital Goods: Software, digital downloads, activation codes, and digital services
• Opened Electronics: Electronics that have been opened or used (unless defective)
• Personal Items: Items that cannot be resold for hygiene reasons
• Clearance Items: Items marked as final sale or clearance
• Custom Orders: Personalized or custom-made products

3.4 Vendor-Specific Policies

Products sold through our vendor marketplace may have additional or different return policies:

• Individual vendors may have their own return policies that apply to their products
• Vendor return policies will be clearly communicated at the time of purchase
• Some vendors may not accept returns or may have shorter return windows
• Contact us for assistance with vendor-specific returns

4. Warranty Claims

Warranty claims are separate from refunds and are handled under our warranty policy:

• Repair Warranty: Our repair services include a 90-day warranty on parts and labor. Warranty claims are processed as repairs, not refunds.
• Product Warranty: Many products come with manufacturer warranties that are separate from our return policy.
• Extended Warranties: If you purchased an extended warranty, please refer to those specific terms.

For warranty-related issues, please visit our Warranty Status page or File a Warranty Claim.

5. How to Request a Refund

To request a refund, please follow these steps:

1. Gather Documentation: Collect your receipt, order confirmation, or proof of purchase.
2. Contact Us: Reach out through one of the following methods:
   • In Person: Visit our location at 6188 Ambleside Dr Unit A, Columbus, OH 43229
   • Phone: Call us at (380) 276-6649
   • Email: Send your request to support@impromptusuccess.com
3. Provide Details: Include your name, contact information, order/service date, and reason for the refund request.
4. Return Items (if applicable): For product refunds, bring the item to our location in its original condition.
5. Await Confirmation: We will review your request and respond within 2-3 business days.

6. Refund Processing Timeline

Once a refund has been approved, please allow the following processing times:

• Cash Refunds: Issued immediately upon approval when processing in person.
• Check Refunds: Mailed within 7-10 business days if unable to process in person.
• Service Credits: Applied to your account within 1-2 business days.

Note: Processing times may vary during holidays or high-volume periods. You will be notified of any delays.

7. Exceptions and Special Circumstances

The following items and services are generally not eligible for refunds:

• Services that have been fully completed and delivered
• Diagnostic fees once diagnosis is complete
• Rush or expedited service fees
• Travel or on-site service charges
• Third-party services or fees (shipping, parts ordered specifically for you)
• Services declined after initial quote but where work has begun
• Damage caused by customer negligence or misuse after service
• Issues caused by undisclosed pre-existing conditions

7.1 Force Majeure

Refunds may be adjusted or delayed in cases of circumstances beyond our control, including but not limited to natural disasters, pandemics, or supply chain disruptions.

7.2 Disputes

If you disagree with a refund decision, you may request a manager review by contacting us. We will work with you to reach a fair resolution.

8. Contact Us

If you have questions about our Refund Policy or need to request a refund, please contact us:

Impromptu Success
6188 Ambleside Dr Unit A
Columbus, OH 43229
Phone: (380) 276-6649
Email: support@impromptusuccess.com
Hours: Monday-Friday, 9:00 AM - 6:00 PM

We value your business and are committed to ensuring your satisfaction with our services and products. Thank you for choosing Impromptu Success.