Document Library

Access all Impromptu Success policies, forms, guides, and more

Welcome to Our Document Library

This comprehensive library provides access to all the important documents you might need when working with Impromptu Success. From customer policies to service guides, forms, and templates - everything is organized in one place for your convenience.

Contact Information

Address: 6188 Ambleside Dr Unit A, Columbus, Ohio 43229

Phone: (380) 276-6649

Fax: 380-383-4130

Business Hours: Monday-Friday 9AM-9PM

Email: support@impromptusuccess.com

Business Documents

Policy

Customer Service Policy

Our commitment to exceptional service and customer satisfaction.

Policy

Loyalty Program Guide

Complete details about our customer loyalty program, tiers, and benefits.

Legal Documents

Legal

Privacy Policy

How we collect, use, and protect your personal information.

Legal

Return and Refund Policy

Our policies for product returns and service refunds.

Legal

Warranty Policy

Detailed information about product and service warranties.

Legal

Terms of Service

The terms and conditions for using our products and services.

Service Documents

Policy

Appointment Scheduling Policy

Guidelines for booking and managing service appointments.

Guide

Product Care Guides

Best practices for maintaining and caring for your devices.

Guide

Warranty Claim Process

Step-by-step instructions for filing a warranty claim.

Business Scripts & Communication

Scripts

Phone Scripts Guide

Professional phone scripts for all customer service scenarios including greetings, objection handling, and closing techniques.

Templates

Customer Communication Templates

Ready-to-use email and SMS templates for appointment confirmations, follow-ups, and customer updates.

Marketing & Brand Assets

Brand

Logo Variants & Brand Guide

Complete logo variants, color palette, and brand usage guidelines for consistent marketing materials.

Social Media

Social Media Templates

Ready-to-use content templates for Facebook, Instagram, LinkedIn with hashtag strategies and posting schedules.

Service Guides

Security

Penetration Testing Guide

Comprehensive cybersecurity testing methodology, service packages, and professional security assessment procedures.

Forms

Form

Client Intake Form

Initial client information gathering form for new customers.

Form

Consultation Request Form

Request form for business and technical consultation services.

Form

Service Request Form

Form for requesting repair and technical services.