Impromptu Success

Columbus, Ohio

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Vendor Guide

Everything you need to know to succeed as an Impromptu Success vendor

Table of Contents

1. Getting Started

Welcome to the Impromptu Success vendor network! We connect local Columbus-area businesses with customers looking for quality products and services.

What You Can Sell

  • Products: Physical goods, electronics, handmade items, refurbished equipment
  • Services: Tech repair, consulting, marketing, document services, and more

Benefits of Being a Vendor

  • Access to local Columbus customers
  • Your own vendor page in our marketplace
  • Simple cash-based payment system
  • No monthly fees - pay only when you sell
  • Support from our team

2. Application Process

Becoming a vendor is simple. Here's how:

Step 1: Visit our Vendor Application Page
Step 2: Fill out your business information, including:
  • Business name and description
  • Contact information
  • Service category
  • Business logo (PNG, JPG, or SVG - max 2MB)
Step 3: Accept the terms and submit your application
Step 4: Wait for approval (usually within 1-2 business days)
Step 5: Receive your login credentials via email
Tip: Upload a professional logo to make your vendor profile stand out. If you don't have a logo, we'll display your business initials.

3. Vendor Portal

The vendor portal is your dashboard for managing everything about your business on Impromptu Success.

Accessing the Portal

  1. Go to Vendor Login
  2. Enter your registered email address
  3. Enter your password
  4. Click "Login"

Portal Features

  • Dashboard: Overview of your sales and performance
  • Products/Services: Add, edit, and manage your listings
  • Orders: View and manage customer orders
  • Profile: Update your business information
Security: Never share your login credentials. If you suspect unauthorized access, contact us immediately.

4. Adding Products & Services

Quality listings lead to more sales. Here's how to create great listings:

Required Information

  • Name: Clear, descriptive title
  • Description: Detailed explanation of what you're offering
  • Price: Your selling price in USD
  • Category: Select the most appropriate category
  • Image: High-quality product photo (required)

Image Requirements

All products and services must have an image. Good images help customers trust your listings and increase sales.
  • Use clear, well-lit photos
  • Show the actual product or represent the service professionally
  • Use image hosting services (like Imgur) and provide the URL
  • Avoid blurry or low-quality images

Approval Process

All new products and services are reviewed before appearing in the marketplace. This typically takes 1-2 business days. You'll receive an email notification when your listing is approved or if changes are needed.

5. Managing Orders

When a customer purchases from you, here's what happens:

  1. Order Notification: You receive an email with order details
  2. Review Order: Check the items and customer information
  3. Contact Customer: Arrange pickup or service delivery
  4. Fulfill Order: Provide the product or service
  5. Collect Payment: Accept cash payment from customer
  6. Complete Order: Mark the order as completed in your portal
Remember: All payments are cash-only at our store location or at the customer's location for services.

6. Payments & Payouts

Our payment system is simple and straightforward:

How It Works

  • Customers pay in cash at pickup or service delivery
  • You collect payment directly from the customer
  • A small marketplace fee applies to each sale
  • Fees are settled at the end of each month

Store Pickup Orders

For products picked up at our store (6188 Ambleside Dr Unit A, Columbus, OH 43229):

  • Drop off items at our store
  • We collect payment from the customer
  • You receive your payout minus fees

7. Updating Your Profile

Want to change your business name, contact info, or other details? Here's the process:

Important: To prevent confusion and fraud, profile changes require approval from our team.

How to Request Changes

  1. Log into your vendor portal
  2. Go to your profile settings
  3. Click "Request Change" next to the field you want to update
  4. Enter the new value and explain why you're making the change
  5. Submit your request

Our team will review your request within 1-2 business days. You'll receive an email notification when it's approved or if we need more information.

What Can Be Changed

  • Business name
  • Owner/contact name
  • Phone number
  • Business description
  • Service category

8. Policies & Guidelines

Quality Standards

  • Only sell products/services you can actually deliver
  • Accurately describe what you're offering
  • Use real photos of your products
  • Respond to customers promptly

Prohibited Items

  • Illegal goods or services
  • Counterfeit products
  • Items that infringe on intellectual property
  • Hazardous materials

Account Status

Your account can be:

  • Active: Full access to all features
  • Suspended: Temporary restriction while issues are resolved
  • Banned: Permanent removal for serious violations

If your account is suspended or banned, you can request reinstatement through our support process.

9. Getting Support

We're here to help you succeed!

Contact Options

  • Email: support@impromptusuccess.com
  • Phone: (380) 276-6649
  • In Person: Visit our store at 6188 Ambleside Dr Unit A, Columbus, OH 43229

Common Questions

  • Application status? Check your email or contact us
  • Forgot password? Use the "Forgot Password" link on the login page
  • Product not approved? Check your email for feedback
Contact Support