1. How to Schedule an Appointment

Scheduling an appointment with Impromptu Success is quick and easy. Follow these steps:

1. 1Visit the Scheduling Page - Go to appointments/schedule.html to access our online booking system.
2. 2Select a Service Type - Choose the type of service you need:
   • Computer Repair
   • Phone/Tablet Repair
   • Business Consulting
   • Notary Services
   • Other Services
3. 3Choose a Date and Time - Select an available time slot that works for you. Green slots are available, gray slots are booked.
4. 4Enter Your Information - Provide your name, contact information, and a brief description of your needs.
5. 5Confirm Your Appointment - Review the details and click "Book Appointment" to confirm.
6. 6Receive Confirmation - You'll receive an email and/or text confirmation with your appointment details.

Appointment Types

• In-Store: Visit our location at 6188 Ambleside Dr Unit A, Columbus, OH 43229
• On-Site: We come to your home or business (additional fee may apply)
• Virtual: Video consultation for remote support and consulting

Rescheduling or Canceling

Need to change your appointment? No problem:

• Call us at (380) 276-6649
• Email support@impromptusuccess.com
• Please provide at least 24 hours notice for cancellations

2. Shopping in the Marketplace

Our marketplace features products from trusted local vendors. Here's how to shop:

1. 1Browse the Marketplace - Visit marketplace/ to see all available products.
2. 2Search and Filter - Use the search bar or category filters to find what you're looking for.
3. 3View Product Details - Click on any product to see full details, photos, and reviews.
4. 4Add to Cart - Select quantity and click "Add to Cart" for items you want to purchase.
5. 5Review Your Cart - Visit your cart to review items and quantities.
6. 6Proceed to Checkout - Go to checkout to complete your purchase.
7. 7Enter Shipping/Pickup Info - Choose delivery or in-store pickup and enter your details.
8. 8Complete Payment - Enter payment information and confirm your order.

Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Cash (for in-store purchases only)

Shipping Options

• Local Delivery: Same-day or next-day delivery within Columbus area
• In-Store Pickup: Free pickup at our location
• Standard Shipping: 3-5 business days (where available)

3. Tracking Your Order

Stay updated on your order status with our tracking system:

1. 1Get Your Order Number - Find your order number in your confirmation email.
2. 2Visit the Tracking Page - Go to track.html.
3. 3Enter Your Order Number - Type in your order number and email address.
4. 4View Order Status - See real-time updates on your order.

Order Status Meanings

Delivery Notifications

You'll receive updates via:

• Email notifications at each status change
• SMS text alerts (if you opted in)
• Real-time tracking link in your confirmation email

4. Warranty Registration

Protect your purchase by registering your warranty:

1. 1Visit the Warranty Registration Page - Go to warranty/register.html.
2. 2Enter Product Information
   • Product type (computer, phone, tablet, etc.)
   • Brand and model
   • Serial number (if applicable)
   • Purchase date
3. 3Enter Your Information - Provide your name, email, and contact details.
4. 4Upload Proof of Purchase - Attach a copy of your receipt or invoice.
5. 5Submit Registration - Click "Register Warranty" to complete.
6. 6Save Your Warranty ID - You'll receive a warranty ID number via email. Save this for future reference.

Warranty Coverage

Our standard warranty covers:

• Defects in materials and workmanship
• Parts used in repairs (typically 90 days)
• Labor for repairs performed by us

Not covered:

• Physical damage (drops, liquid damage)
• Normal wear and tear
• Unauthorized modifications or repairs
• Software issues not related to our service

Check Warranty Status

To check if your device is still under warranty, visit warranty/status.html and enter your warranty ID or device information.

5. Filing Warranty Claims

If you need to make a warranty claim, follow these steps:

1. 1Check Warranty Status - Verify your device is still under warranty at warranty/status.html.
2. 2Gather Information - Have ready:
   • Warranty ID or registration number
   • Original receipt or proof of purchase
   • Description of the issue
   • Photos of the problem (if applicable)
3. 3Submit a Claim - Visit warranty/claims.html and fill out the claim form.
4. 4Wait for Review - Our team will review your claim within 2-3 business days.
5. 5Receive Instructions - You'll receive an email with next steps:
   • Bring device to our location, OR
   • Ship the device to us, OR
   • Schedule an on-site visit
6. 6Device Repair/Replacement - Once received, we'll repair or replace the covered item.

Claim Processing Time

• Review: 2-3 business days
• Repair: 3-7 business days after receiving device
• Replacement: Subject to availability, typically 5-10 business days

6. Getting Support

We're here to help! Here are all the ways to reach our support team:

Phone Support

• Number: (380) 276-6649
• Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
• Best for: Urgent issues, complex questions, booking appointments

Email Support

• Email: support@impromptusuccess.com
• Response Time: Within 24 hours
• Best for: Detailed questions, documentation, non-urgent matters

Visit Us In Person

• Address: 6188 Ambleside Dr Unit A, Columbus, OH 43229
• Hours: Monday - Friday, 9:00 AM - 6:00 PM
• Best for: Device drop-off/pickup, consultations, immediate assistance

Self-Service Resources

• Knowledge Base - Guides and troubleshooting tips
• FAQ - Frequently asked questions
• Support Portal - Track tickets and requests
• Order Tracking - Check your order status

Emergency Support

For after-hours emergencies (business clients with service agreements), visit our Emergency Support page for 24/7 contact options.