1. How to Apply as a Driver

Join our delivery team and start earning money on your own schedule. Here's how to apply:

1. 1Visit the Driver Application Page - Go to drivers/apply.html to access the driver application form.
2. 2Enter Personal Information - Provide your full legal name, contact information, and date of birth.
3. 3Provide Vehicle Information - Enter details about your vehicle including make, model, year, and license plate number.
4. 4Upload Required Documents
   • Valid driver's license (front and back)
   • Proof of vehicle insurance
   • Vehicle registration
5. 5Select Your Availability - Tell us which days and times you're available to make deliveries.
6. 6Review and Accept the Driver Agreement - Read through our Driver Agreement and accept the terms.
7. 7Submit Your Application - Click submit and you'll receive a confirmation email.
8. 8Complete Background Check - We'll send you a link to complete a background check (required for all drivers).
9. 9Wait for Approval - Once your background check clears, you'll receive approval within 3-5 business days.

2. Driver Requirements Checklist

Before you apply, make sure you meet all the requirements:

Vehicle Requirements

• Vehicle must be registered and in good working condition
• Must pass a basic vehicle inspection
• Recommended: 4-door vehicle for larger deliveries
• Vehicles older than 15 years may require additional inspection

What Disqualifies Applicants

• DUI/DWI conviction within the past 7 years
• Reckless driving conviction
• More than 3 moving violations in the past 3 years
• Violent crime convictions
• Suspended or revoked license

3. How to Accept Deliveries

Once approved, here's how to start accepting delivery requests:

1. 1Log Into the Driver Portal - Visit drivers/login.html and enter your credentials.
2. 2Set Your Status to "Online" - Toggle your availability status to start receiving delivery requests.
3. 3Review Incoming Requests - When a delivery is available, you'll see:
   • Pickup location
   • Delivery address
   • Estimated distance and time
   • Delivery pay amount
4. 4Accept or Decline - Review the details and tap "Accept" to take the delivery, or "Decline" to pass.
5. 5Navigate to Pickup Location - Use the built-in navigation to head to the vendor/store.

Delivery Request Details

Each delivery request includes:

• Pickup Address: Where to collect the order
• Delivery Address: Customer's location
• Order Details: Number of items, special instructions
• Payment: Base pay + distance bonus + tips
• Time Window: Expected delivery timeframe

4. How to Complete Deliveries

Follow these steps to successfully complete each delivery:

1. 1Arrive at Pickup Location - Park safely and go inside to collect the order.
2. 2Verify the Order - Check that you have all items listed. Confirm with the vendor if needed.
3. 3Mark Order as "Picked Up" - Tap the button in your driver app to update the status.
4. 4Navigate to Delivery Address - Follow GPS directions to the customer's location.
5. 5Contact Customer if Needed - If you can't find the address, use the in-app messaging to reach the customer.
6. 6Deliver the Order - Hand the package to the customer or follow contactless delivery instructions.
7. 7Take Delivery Photo - For contactless deliveries, take a photo showing where you left the package.
8. 8Mark as "Delivered" - Complete the delivery in the app to receive payment.

Handling Issues

• Customer Not Available: Wait 5 minutes, try calling/messaging. If no response, contact support.
• Wrong Address: Contact the customer to verify correct address. Do not leave at wrong location.
• Damaged Items: Take photos and report to support immediately. Do not deliver damaged goods.
• Order Issues: If items are missing at pickup, notify the vendor before leaving.

5. Understanding the Driver Agreement

Before you start driving, it's important to understand the terms of our Driver Agreement:

Key Points

• Independent Contractor Status: You are an independent contractor, not an employee
• Compensation: You're paid per delivery, including base pay, distance bonuses, and customer tips
• Expenses: You are responsible for vehicle expenses including gas, maintenance, and insurance
• Taxes: You are responsible for reporting income and paying self-employment taxes
• Insurance: You must maintain valid auto insurance at all times

Your Responsibilities

• Complete deliveries in a timely manner
• Handle all items with care
• Maintain professional conduct with customers and vendors
• Keep your driver profile and documents up-to-date
• Follow all traffic laws and safety guidelines
• Maintain a minimum driver rating

Our Responsibilities

• Provide a platform for accepting and completing deliveries
• Process payments accurately and on time
• Offer driver support for issues and questions
• Provide insurance coverage during active deliveries

6. Delivery Zones Explained

We operate in specific delivery zones throughout the Columbus, Ohio area. Understanding these zones helps you plan your driving schedule.

Zone Selection Tips

• Check where you live - starting in your home zone saves gas
• Peak hours (11am-2pm, 5pm-9pm) have higher volume in all zones
• Zone 1 (Central) has highest volume but parking challenges
• Suburban zones (2-5) have larger orders and better tips
• You can work in multiple zones during your shift